SHIPPING POLICY
How It Works
Two Chicks and a Laser Free Shipping Policy
At Two Chicks and a Laser, we value our customers and want to make your shopping experience as convenient and affordable as possible. That's why we offer free shipping on eligible orders under the following conditions:
1. Minimum Purchase Requirement:
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To qualify for free shipping, your order total must meet or exceed $5.00 before taxes and after any applicable discounts.
2. Shipping Destinations:
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Our free shipping policy applies to orders delivered within the contiguous United States. Shipping to Alaska, Hawaii, international locations, and U.S. territories may incur additional charges, which will be displayed during the checkout process.
3. Eligible Items:
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Free shipping applies to most items in our catalog. However, some exclusions may apply, such as oversized or heavy items, as well as certain products marked as ineligible for free shipping. The eligibility of items will be clearly indicated on the product page.
4. Shipping Method:
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Free shipping is provided via our standard shipping method, which typically takes 3-5 business days to reach you. Expedited shipping options are available at an additional cost if you need your order sooner.
5. Returns and Exchanges:
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If you need to return or exchange an item that qualified for free shipping, please refer to our Return and Exchange Policy. In some cases, the cost of return shipping may be deducted from your refund.
6. Promotions and Exceptions:
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We may occasionally offer free shipping promotions, such as during special events or holidays. These promotions will be clearly communicated on our website and in marketing materials.
7. Changes to the Policy:
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We reserve the right to modify or discontinue our free shipping policy at any time. Any changes will be posted on this page, so please check back periodically for updates.
If you have any questions or need further clarification about our free shipping policy, please don't hesitate to contact us via email at info@twochicksandalaser.com.
Thank you for choosing Two Chicks and a Laser. We appreciate your business and strive to provide you with the best possible shopping experience.
RETURNS AND REFUNDS
Everything You Need to Know
Two Chicks and a Laser's Return and Refund Policy
At Two Chicks and a Laser, we want to make sure you're completely satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to contact us. Our goal is to provide you with a hassle-free return and refund process.
1. Returns:
1.1 Eligibility:
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You may return most new, unopened items within 30 days of delivery for a full refund. We cannot accept returns for items that have been used or are not in their original condition.
1.2 How to Initiate a Return:
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To initiate a return, please email info@twochicksandalaser.com to request a return authorization (RA) number. Clearly mark the RA number on the outside of the package.
1.3 Return Shipping:
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You are responsible for return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.
2. Refunds:
2.1 Processing Time:
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Once we receive your return and inspect the item, we will process your refund within one week. The refund will be issued to the original payment method used for the purchase.
2.2 Partial Refunds:
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In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts. The amount of the partial refund will be determined on a case-by-case basis.
3. Exchanges:
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If you received a defective or damaged item and would like to exchange it for the same item, please email info@twochicksandalaser.com to request an exchange authorization (EA). We will provide instructions on how to proceed with the exchange.
4. Non-Returnable Items:
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Certain items are non-returnable for hygiene and safety reasons, including but not limited to cutting boards that have already been used. Please review product descriptions carefully before making a purchase.
5. Cancellations:
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You may request to cancel your order within 2 hours of placing it. If your order has already been shipped, you will need to follow our return process after receiving the item.
6. Contact Us:
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If you have any questions about our return and refund policy or need assistance with a return, please info@twochicksandalaser.com. Our customer support team is here to help.
7. Changes to the Policy:
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We reserve the right to modify or update our return and refund policy at any time. Any changes will be posted on this page, so please review it periodically.
Thank you for shopping at Two Chicks and a Laser. We appreciate your business and are committed to providing you with a seamless shopping experience.
WARRANTY AT TWO CHICKS AND A LASER
Our Policy
We believe in the quality of our products at Two Chicks and a Laser, and we want you to feel confident in your purchase. That's why we offer a comprehensive warranty on all of our art products. As a family-owned business, your satisfaction is our top priority and we will do everything we can to ensure you are happy with your purchase. Thank you for choosing Two Chicks and a Laser for your art needs.
OUR PRIVACY POLICY
All about Information Security
At Two Chicks and a Laser, we take every step necessary to protect your privacy and keep your online purchases safe. This includes using industry-standard encryption to protect your personal information, and ensuring that all orders are fulfilled in a timely and secure manner. If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us.